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Support & help

Before you ask, see who handles academic questions and platform issues — and the response time that applies.

Ask a question

Tutor / subject matter expert

Your course tutor / subject matter expert

We aim to reply within 48 hours.

Ask about syllabus content, examination preparation or anything in a lecture from Support in your account. Your question reaches the tutor who teaches that paper, and you can follow the answer in the same thread.

Topics

  • Syllabus content
  • Examination preparation
  • Content of a lecture
  • Another academic question

Platform support

Platform support desk

We aim to reply within 24 hours.

If a video will not play, a page is slow, or you cannot reach part of the platform, raise a technical issue from Support in your account and say what you were doing, on which device and browser, and the exact time. If you cannot sign in at all, email the support desk from the address on your account.

Topics

  • Slow or unresponsive platform
  • Cannot sign in or reach content
  • Video will not play
  • Another technical problem

Office hours: Saturday to Thursday, 10:00–18:00 (Cairo time)

We aim to resolve questions within 5 working days where possible.